Please email [email protected] if you have any questions regarding these prior to making a booking.

1.  “The Booker”, “The Customer”, “The Client”, “You”, “Your” and other similar terms relate to the person making the booking.
2.  “Helen Bone”, “Holistic Vibes”, “The Guide or Coach”, “The Service Provider” and other similar terms relating to the Guide providing the service.
3.  By saying you wish to proceed with the booking (either verbally, email or any other medium) you are agreeing to these Terms and Condition, and future revisions.
4.  Un-signed electronic versions of the contract are valid as both Helen Bone and the booker have agreed to them as per Item 3.
5.  By saying you wish to proceed with the booking (either verbally, email or any other medium) you are liable to pay the Guidance Package fee in full.
6.  The amount pertaining to the session fee will be confirmed on a personalised contract/invoice.
7.  The package fee is payable in full up to 72 hours prior to the commencement of the 1st Guidance Package Session.
8. Non-payment of the Guidance Package fee is not a cancellation; the booker is liable for payment as soon as they have agreed they wish to proceed with the booking.
9. Cancellation must be made in writing or email and acknowledged by Helen Bone.
10. The full cost of the services offered will be agreed at time of booking and broken down on the contract; and agreed as accurate as per Item 4.
11. It is the booker’s responsibility to ensure that the Helen Bone is aware of any specific requirements or restrictions that may affect the Guidance Package process. These must be discussed at time of booking and details on the contract/invoice.
12. If there are any errors or amendments required it is the booker’s responsibility to inform Helen Bone immediately.
13. By payment of the Guidance Package fee you have confirmed all the details (including personal package dates, start time, end time, or any other details) on the contract are correct.
14. The Guide will allow some flexibility regarding timings at their discretion.
15. If the start time is delayed due to circumstances beyond The Guide’s control, it is not their responsibility to make the time up by moving the end time back.
16. Any disruption that prevents The Guide from continuing the session for a period within the allotted start time that is beyond The Guide’s control (such as connection issues or any other reason) are included within the start/end time of the package unless previously agreed.
17. Any audio recordings taken of The Guide during the session is for private use only, unless The Guide gives specific written consent.
18. Any audio recordings taken of The Guide during the session cannot be used for public or promotional material, unless The Guide gives specific written consent.
19. Any audio recordings taken of The Guide during the session must not be used for commercial gain.
20. After payment of the Guidance Package fee any changes cannot be guaranteed, and changes are at the discretion of The Guide.
21. If the booking is cancelled by the booker within 14 (fourteen) days prior to the 1st session, the full amount of the session / package fee is payable.
22. If no fee is received by 72 hours prior to the 1st session, Helen Bone will class this as a cancellation and the session will not go ahead. Because this is within the 14 (fourteen) day period (see Item 21) the booker is liable for the full cost of the Guidance Package fee.
23. If unable to carry out a session (ie, due to illness) Helen Bone will arrange a suitable alternative date for the session to go ahead.
24. If the booker requires any changes to these terms and conditions they must be agreed with The Guide, and those changes confirmed in writing either on the invoice/contract or in a subsequent letter or email.
25. Helen Bone reserves the right to change the Booking Terms and Conditions at any time.
26. The latest Terms and Conditions on the website supersede all previous Booking Terms and Conditions.
27. The latest Terms and Conditions on the website supersede all previous Booking Terms and Conditions that were agreed at the time of booking (see Item 3).
28. The latest Booking Terms and Conditions can be viewed at www.holisticvibes.co.uk/terms

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